MISSED Call Back PROMPT Appt SETTING Script
INSTRUCTIONS: (SCRIPT is below in "gray" sections)
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PULL UP INTRO CALL Calendar in a separate browser tab
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Call the Lead . IF No answer, hang up and call RIGHT BACK. IF no answer on second attempt, LEAVE A VOICEMAIL:
VOICEMAIL MESSAGE BELOW
YOU: “Hello, this is [YOUR FIRST Name] from LOKATION KONNECT, I'm calling because I believe we recently missed a call from you about our "pay-per-call' program delivering pre-qualified calls & appointments within an exclusive territory. If you are interested in locking down your own territory, call us back from your mobile at (954)466-7113 and you will receive a text with the link to claim that territory. If you weren't calling about that, then call us at (954)466-7116 ”
LIVE SCRIPT BELOW
YOU: “Hello, this is [YOUR FIRST Name] from LOKATION KONNECT, I'm calling because I believe we recently missed a call from you about our "pay-per-call' program delivering pre-qualified calls & appointments within an exclusive territory. Are you interested in learning how to lock down your own territory and start receiving these appointments into your calendar every single week?
[WAIT FOR REPLY]
CLICK ON THEIR RESPONSE HERE
YES
YOU: “Great! We work with [Industry Type, i.e roofing or hvac] companies to bring them more QUALIFIED [Industry Type, i.e roofing or hvac] job inquiries within an EXCLUSIVE territory. Our [Industry Type, i.e roofing or hvac] company clients are seeing way better closing rates with this Pay-Per-Call program. Can I book you for a quick 10 to 15 minute chat with our team to discuss the specifics? ”
[Wait for Reply]
YES
YOU: “Perfect, let me open our calendar and see what time is available.”
** NOTE - GO TO (CALENDAR) TO CHECK THE CALENDAR AND MAKE SURE YOUR TIME ZONE IS SET TO THEIR TIMEZONE
YOU: “What time zone are you in?’
[WAIT FOR REPLY]
YOU: “Are mornings or afternoons best for you? “
[WAIT FOR REPLY]
Then look for 2 appointments (1 on two separate days, preferably back to back days, like Tues & Wed OR Thurs & Fri) and then give them an open time for each day (in their PREFERRED mornings or afternoons)
YOU: “Awesome, I have [Time] on [Day of the week] OR [Time] on [Day of the week] available. Which one is good for you?
[WAIT FOR REPLY]
YOU: OK, Please tell me your Full Name.
[WAIT FOR REPLY]
YOU: AND, What is the best email to send you a confirmation?
[WAIT FOR REPLY]
YOU: Last thing, What is the best “text friendly” phone number?
[WAIT FOR REPLY]
YOU: “Got it. Is there any reason why you would not make it to this call?”
[WAIT FOR REPLY]
(Ideally they should just say “no” here, but if needed refer to the objections training below.
CLICK HERE TO OBJECTIONS TRAINING
YOU: “Great! We looking forward to speaking with you [Their FIRST Name], have a great rest of your day!”
NO
YOU: No Problem. how can I help you then?
**NOTE - If at any point you are asked a question you don’t feel equipped to answer, respond with the following:
YOU: “I actually wouldn’t be the best person to answer that… [salesperson’s name] is the person you need to speak to and he can answer all of your questions. I’m was just calling you to set up a time to chat with him.
[TAKE DOWN THE INFO (Their question )
YOU: “Here’s what I can do. I’ll talk to [salesperson’s name] now and give you a call back as soon as I get an answer. Does that sound good?”
[WAIT FOR REPLY]
[CONTACT STEVE with Their Question]
NO
YOU: NO PROBLEM, we'll just send them to another [SAME BUSINESS TYPE, i.e. roofer ] interested in that area?
What can I do to help you then?
**NOTE - If at any point you are asked a question you don’t feel equipped to answer, respond with the following:
YOU: “I actually wouldn’t be the best person to answer that… [salesperson’s name] is the person you need to speak to and he can answer all of your questions. I’m was just calling you to set up a time to chat with him.
[TAKE DOWN THE INFO (Their question )
YOU: “Here’s what I can do. I’ll talk to [salesperson’s name] now and give you a call back as soon as I get an answer. Does that sound good?”
[WAIT FOR REPLY]
[CONTACT STEVE with Their Question]
OBJECTION RESPONSES
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I can do the call right now… - YOU: “I am actually not the person that does that call. [salesperson’s name] is the person who can speak with you and can answer all of your questions. I’m just calling you to set up a time to chat with him.
Proceed with the script above.
GO BACK TO TOP HERE -
Can you tell me more before I book a call? Tell them just enough to get them curious but not too detailed, such as. YOU: “Sure. We work with [business type i.e. roofers, HVAC] across the country to get them Pre-Qualified calls within an EXCLUSIVE area on a Pay-Per-Call basis. [salesperson’s name] can dive more into it on the call.”
Proceed with the script above.
GO BACK TO TOP HERE