MISSED Call Back PROMPT Appt SETTING Script

INSTRUCTIONS: (SCRIPT is below in "gray" sections)

  1. PULL UP INTRO CALL Calendar in a separate browser tab

  2. Call the Lead .  IF No answer, hang up and call RIGHT BACK.  IF no answer on second attempt, LEAVE A VOICEMAIL:

 

VOICEMAIL MESSAGE BELOW

 

YOU: “Hello, this is [YOUR FIRST Name] from LOKATION KONNECT, I'm calling because I believe we recently missed a call from you about our "pay-per-call' program delivering pre-qualified calls & appointments within an exclusive territory. If you are interested in locking down your own territory,  call us back from your mobile at (954)466-7113 and you will receive a text with the link to claim that territory. If you weren't calling about that, then call us at (954)466-7116 ”

 

 

LIVE SCRIPT BELOW

 

YOU: “Hello, this is [YOUR FIRST Name] from LOKATION KONNECT, I'm calling because I believe we recently missed a call from you about our "pay-per-call' program delivering pre-qualified calls & appointments within an exclusive territory. Are you interested in learning how to lock down your own territory and start receiving these appointments into your calendar every single week? 

[WAIT FOR REPLY]

CLICK ON THEIR RESPONSE HERE

YES

 

YOU: “Great! We work with [Industry Type, i.e roofing or hvac] companies to bring them more QUALIFIED [Industry Type, i.e roofing or hvac] job inquiries within an EXCLUSIVE territory.  Our [Industry Type, i.e roofing or hvac] company clients are seeing way better closing rates with this Pay-Per-Call program.  Can I book you for a quick 10 to 15 minute chat with our team to discuss the specifics? ”

[Wait for Reply]

CLICK ON THEIR RESPONSE HERE

YES

YOU:  “Perfect, let me open our calendar and see what time is available.”

** NOTE - GO TO (CALENDAR) TO CHECK THE CALENDAR AND MAKE SURE YOUR TIME ZONE IS SET TO THEIR TIMEZONE

YOU: “What time zone are you in?’

[WAIT FOR REPLY]

YOU: “Are mornings or afternoons best for you? “

[WAIT FOR REPLY]

Then look for 2 appointments (1 on two separate days, preferably back to back days, like Tues & Wed OR Thurs & Fri) and then give them an open time for each day (in their PREFERRED mornings or afternoons)

YOU: “Awesome, I have [Time] on [Day of the week] OR [Time] on [Day of the week] available.  Which one is good for you?

[WAIT FOR REPLY]

YOU:  OK, Please tell me your Full Name.

[WAIT FOR REPLY]

YOU:  AND, What is the best email to send you a confirmation? 

[WAIT FOR REPLY]

YOU: Last thing, What is the best “text friendly” phone number?

[WAIT FOR REPLY]

YOU:  “Got it. Is there any reason why you would not make it to this call?”

[WAIT FOR REPLY]

(Ideally they should just say “no” here, but if needed refer to the objections training below. 

 

CLICK HERE TO OBJECTIONS TRAINING

YOU: “Great! We looking forward to speaking with you [Their FIRST Name], have a great rest of your day!”

NO

YOU: No Problem. how can I help you then?

**NOTE - If at any point you are asked a question you don’t feel equipped to answer, respond with the following: 

YOU: “I actually wouldn’t be the best person to answer that… [salesperson’s name] is the person you need to speak to and he can answer all of your questions. I’m was just calling you to set up a time to chat with him.

[TAKE DOWN THE INFO (Their question ) 

YOU:  “Here’s what I can do. I’ll talk to [salesperson’s name] now and give you a call back as soon as I get an answer. Does that sound good?”

[WAIT FOR REPLY] 

[CONTACT STEVE with Their Question] 

NO

YOU: NO PROBLEM, we'll just send them to another [SAME BUSINESS TYPE, i.e. roofer ] interested in that area?

What can I do to help you then?

**NOTE - If at any point you are asked a question you don’t feel equipped to answer, respond with the following: 

YOU: “I actually wouldn’t be the best person to answer that… [salesperson’s name] is the person you need to speak to and he can answer all of your questions. I’m was just calling you to set up a time to chat with him.

[TAKE DOWN THE INFO (Their question ) 

YOU:  “Here’s what I can do. I’ll talk to [salesperson’s name] now and give you a call back as soon as I get an answer. Does that sound good?”

[WAIT FOR REPLY] 

[CONTACT STEVE with Their Question] 

OBJECTION RESPONSES

  1. I can do the call right now… -                                                                                                                    YOU: “I am actually not the person that does that call.  [salesperson’s name] is the person who can speak with you and can answer all of your questions. I’m just calling you to set up a time to chat with him.

    Proceed with the script above.

    GO BACK TO TOP HERE
  2.  

    Can you tell me more before I book a call? Tell them just enough to get them curious but not too detailed, such as.                                                                                                                                         YOU: “Sure. We work with [business type i.e. roofers, HVAC] across the country to get them Pre-Qualified calls within an EXCLUSIVE area on a Pay-Per-Call basis. [salesperson’s name] can dive more into it on the  call.”

    Proceed with the script above.

    GO BACK TO TOP HERE