Appointment SETTING Script - INTRO Call

INSTRUCTIONS: (SCRIPT is below in "gray" sections)

  1. PULL UP INTRO CALL Calendar in a separate browser tab

  2. Call the Lead .  IF No answer, hang up and call RIGHT BACK.  IF no answer on second attempt, LEAVE A VOICEMAIL:

VOICEMAIL MESSAGE BELOW

 

YOU: “Hey [First Name], this is [YOUR FIRST Name] from LOKATION KONNECT, you responded to an [email / FB / IG /LI]  message in regards to receiving PRE-Qualified [Their Industry, i.e roofing or hvac] Calls within YOUR territory that are EXCLUSIVE to you and your company WITHOUT running FB Ads. I am just calling to schedule you a time with our team to discuss .  If YOU ARE interested in receiving these exclusive calls, give us a call back at (954)466-7113.  ”

 


 

LIVE SCRIPT BELOW

 

YOU: “Hi, is [First Name] available?”

[WAIT FOR REPLY]

IF YES

YOU: “Hey [First Name], this is [YOUR FIRST Name] from LOKATION KONNECT, you responded to an [email / FB / IG /LI]  message in regards to receiving PRE-Qualified [Their Industry, i.e roofing or hvac] Calls within YOUR territory that are EXCLUSIVE to you and your company WITHOUT running FB Ads. Are you interested in receiving these exclusive calls?”

[WAIT FOR REPLY]

CLICK ON THEIR RESPONSE HERE

YES

 

YOU: “Great! We work with [Their Industry, i.e roofing or hvac] companies to bring them more QUALIFIED roofing job inquiries within an EXCLUSIVE territory.  Our [Their Industry, i.e roofing or hvac] company clients are seeing way better closing rates with this Pay-Per-Call program that we offer. I would love to see if this is a good fit or not.  Can I book you for a quick 10 to 15 minute chat with our team to discuss the specifics? ”

(Wait for an “okay” or “sounds good”... if they show resistance, refer to objection handling training below)

YOU:  “Perfect, let me open our calendar and see what time is available.”

** NOTE - GO TO (CALENDAR) TO CHECK THE CALENDAR AND MAKE SURE YOUR TIME ZONE IS SET TO THEIR TIMEZONE

YOU: “What time zone are you in?’

[WAIT FOR REPLY]

YOU: “Are mornings or afternoons best for you? “

[WAIT FOR REPLY]

Then look for 2 appointments (1 on two separate days, preferably back to back days, like Tues & Wed OR Thurs & Fri) and then give them an open time for each day (in their PREFERRED mornings or afternoons)

YOU: “Awesome, I have [Time] on [Day of the week] OR [Time] on [Day of the week] available.  Which one is good for you?

[WAIT FOR REPLY]

YOU:  OK, Please tell me your Full Name.

[WAIT FOR REPLY]

YOU:  AND, What is the best email to send you a confirmation? 

[WAIT FOR REPLY]

YOU: Last thing, What is the best “text friendly” phone number?

[WAIT FOR REPLY]

YOU:  “Got it. Is there any reason why you would not make it to this call?”

[WAIT FOR REPLY]

(Ideally they should just say “no” here, but if needed refer to the objections training below. 

 

CLICK HERE TO OBJECTIONS TRAINING

YOU: “Great! We looking forward to speaking with you [Their FIRST Name], have a great rest of your day!”

**NOTE - If at any point you are asked a question you don’t feel equipped to answer, respond with the following: 

YOU: “I actually wouldn’t be the best person to answer that… [salesperson’s name] is the person you’ll be speaking with and he can answer all of your questions. I’m just calling you to set up a time to chat with him. Does [Time] on [Day of the week] OR [Time] on [Day of the week] work for you?”

 

If they still show resistance, reply with the following:

YOU:  “Here’s what I can do. I’ll talk to [salesperson’s name] now and give you a call back as soon as I get an answer. Does that sound good?”

NO

YOU: NO PROBLEM, we will just send them to another [SAME BUSINESS TYPE, i.e. roofer ] interested in that area? Have a great rest of your day! BYE BYE!

OBJECTION RESPONSES

  1. I can do the call right now… -                                                                                                                    YOU: “I am actually not the person that does that call.  [salesperson’s name] is the person who can speak with you and can answer all of your questions. I’m just calling you to set up a time to chat with him.

  2. Can you tell me more before I book a call? Tell them just enough to get them curious but not too detailed, such as.                                                                                                                                         YOU: “Sure. We work with [business type i.e. roofers, HVAC] across the country to get them Pre-Qualified calls within an EXCLUSIVE area on a Pay-Per-Call basis. [salesperson’s name] can dive more into it on the  call.”

  3. What email?

    YOU: “I got an email response from (Repeat the email address you got a response from), does that sound familiar?” Proceed with the script above.

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