24 Hr DEMO Call Reminder Script

INSTRUCTIONS: (SCRIPT is below in "gray" sections)

  1. PULL UP DEMO CALL Calendar in a separate browser tab

  2. Call the Lead .  IF No answer, hang up and call RIGHT BACK.  IF no answer on second attempt, LEAVE A VOICEMAIL:

VOICEMAIL MESSAGE BELOW


 

YOU: “Hi [LEAD’S NAME], this is [YOUR NAME] with LOKATION KONNECT . I am calling to remind you of your scheduled DEMO call with Steve in 24 Hours on [DATE & Time] .  If that time no longer works for you, please give us a call back at (954)466-7116 to reschedule. Take Care.”

     THEN, send this TEXT message:

[LEADS NAME], I just left a VM to remind you about the DEMO Call appt you scheduled with Steve in 24 Hours on [DATE & Time]. Is that STILL good for you?

  1. Then call back in 1 HOUR and try to connect with them.  IF no answer, call “right back”, and go through the appropriate script IF connected. IF NOT, hang up.

  2. IF they NEED TO RESCHEDULE / CANCEL: Watch video link below to see HOW TO reschedule/cancel appt.

    https://www.loom.com/share/71899a38d72948c7a3ac7badb06574be

LIVE CALL SCRIPT


 

YOU: “Hi [LEAD’s FIRST NAME], this is [YOUR FIRST NAME] from LOKATION KONNECT. I’m calling to remind you about your appointment for an DEMO Call with Steve scheduled in 24 hours @ [SCHEDULED TIME in their timezone]  . Is that time still good for you?”

[WAIT FOR REPLY]

CLICK ON THEIR RESPONSE HERE

IF they ask you "what is the appointment about?" , tell them: 

YOU: "You recently booked an DEMO appointment with Steve to learn how to get EXCLUSIVE & Pre-Qualified Calls for your services within your service area sent to you every month"

Are you still available for that time?

[WAIT FOR REPLY]

CLICK ON THEIR RESPONSE HERE

YES

YOU: “Great, we look forward to seeing you on the Zoom Call. Be sure to check your email for Log In instructions to connect to the call. Have a great day.”

NO

 

YOU: “OK, let’s get you rescheduled.”

THEN [PULL UP Steve’s DEMO CALENDAR within the dashboard and YOU reschedule lead and then CANCEL their existing appt] MAKE SURE YOUR TIME ZONE IS SET TO THEIR TIMEZONE

YOU: “What time zone are you in?’

[WAIT FOR REPLY]

YOU: “Are mornings or afternoons best for you? “

[WAIT FOR REPLY]

Then look for 2 appointments (1 on two separate days, preferably back to back days, like Tues & Wed OR Thurs & Fri) and then give them an open time for each day (in their PREFERRED mornings or afternoons)

YOU: “Awesome, I have [Time] on [Day of the week] OR [Time] on [Day of the week] available.  Which one is good for you?

[WAIT FOR REPLY]

YOU:  AND, Just to RE-confirm, what is the best email to send you this confirmation? 

[WAIT FOR REPLY]

YOU: AGAIN,  What is the best “text friendly” phone number?

[WAIT FOR REPLY]

YOU:  “Got it. Is there any reason why you would not make it to this call?”

[WAIT FOR REPLY]

YOU:  “Awesome. Be on the lookout for reminder texts and emails sent to this inbox and mobile phone leading up to this Zoom Call.  You will receive the log in instructions to the Zoom call within the emails.

Have a GREAT day!